SMS Sign Up: Text to Add to Waitlist

SMS Sign Up lets guests add themselves to your waitlist by sending a text, including their party size. It's part of the Business plan.

To configure the SMS self sign up feature, go to Settings > Automations section of your account:

First click to enable it, then choose the public waitlist name you want people to use when adding themselves to your list. It must be at least 3 letters or numbers (a-z and 0-9), and it should be easy for your guests to remember and unique to your business.

The phone number people should text is at the top. This is the same number for everyone, so people must use the "Public name" when texting us so that we know which waitlist they want to be added to.

The first 2 words of the message must be "add" (not case sensitive) and your public name, with a space between them and a space after the public name. I.e., they must be separate words from anything else.

After the public name, guests type their name. To set their party size, they add a number at the very end of the message. The number sets the party size and isn't added to their name. If there's no number, the party size is 1.

So, these messages will work:

ADD DEMONSTRATION MIKE [adds Mike, party of 1]
add demonstration john doe 4 [adds john doe, party of 4]
Add Demonstration Blah Blah Blah 2 [adds Blah Blah Blah, party of 2]

These messages will not work:

Demonstration Mike [needs to have the "add" keyword]
Add demonstration. Mike [can't have the period after the waitlist name]
Add demonstration-Jane ["demonstration" and "Jane" must be separated by at least 1 space]
Add demonstration 4 Jane [the party size must come last; this adds a party of 1 named "4 Jane"]

The Sign Up Reply is the text guests get back once they're added. It can use dynamic fields, so you can include {size} to confirm the party size, or {link} so they can see their place in line.

If you're closed, your check-in cap is full, or the guest is already on your list, they get a text telling them so instead of being added.